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FAQGeneral InfoWhen is the Festival? April 7 - 17, 2011
Where is it? The Festival will take place at the following venues: Regal Cinemas Gallery Place; Landmark E Street Cinemas; Goethe-Institut; Avalon Theatre; AMC Mazza Gallerie; Lincoln Theatre- Opening Night; and the French Embassy. Check our Location page for addresses and parking information.
Where can I pick up a catalog?
Who do I call with questions? If you want to purchase tickets over the phone, call Missiontix.com at 1-888-996-4774, Monday-Friday 10:00 AM - 6:00 PM, Saturday-Sunday 12:00 - 5:00 PM. If you have a general festival question, call the Filmfest DC Hotline at 202-234-FILM (3456). Do not call the theaters for Filmfest DC questions! The festival is not staffed by the theaters, but rather by our own volunteers. The staff of the venues will not know the Filmfest DC information you need. For any information on the festival, call the Filmfest DC hotline.
TicketingHow much are tickets? Regular shows: $11 per person * Advance sales are subject to a small convenience fee.
When does the Box Office open? Box Office Opens one hour before the first screening of the day. See table below. Special Events:
Can I buy tickets in advance? Yes! We strongly recommend buying your tickets in advance to guarantee your seat. Most of our shows do sell out! Online sales are only available until the midnight before the show. On the day of the screening, you must purchase at the theater, cash or check sales only. You may purchase over the phone and online now, or purchase tickets in hand at the Goethe-Institut beginning Tuesday April 5. Remember all advance sales are subject to a small convenience fee. Regular tickets have a convenience fee of $1.50 per ticket and packages have a convenience fee of $3.00 per package. You may purchase your tickets online by going to our Tickets page. You may also call Missiontix.com to purchase tickets over the phone at 1-888-996-4774, Monday-Friday 10:00 AM - 6:00 PM, Saturday-Sunday 12:00 - 5:00 PM. Please note that ordering over the phone does not eliminate the need to set-up an account or place your order via the Internet. You are required to take the same steps as if you ordered them online. *NOTE: You cannot purchase tickets at the box office for future shows. At the theater itself, you can only buy tickets for shows playing at that theater on that night. All other sales must be done in advance online or on the day of the show.
Do I need to bring a confirmation of my online purchase? We do have Will Call lists of our advanced sales at the door, but we recommend bringing a print out or confirmation email via your phone in case there is any discrepancy with your order.
I'm having problems buying online, what do I do? For general inquiries, please call the Filmfest DC Hotline at 202-234-FILM (3456)
What are the Festival Packages? How do I get one? Festival packages are discounts for select number of tickets. These packages can only be purchased in advance and are subject to a convenience fee of $3.00. Screenings must be selected upon purchasing the pass. You may purchase all tickets for one show, one ticket for numerous shows, or any combination therein. NOTE: Packages must be purchased separately from all other ticket purchases. The Weekday Pass is 4 tickets for shows between Monday and Thursday, regularly priced at $44 for a discounted rate of $33, with a convenience fee of $3.00. You must select which screenings you would like to attend and the discount will be applied automatically at checkout. The Director's Pass is a 10 ticket package for any $11 show, regularly priced at $110 for a discounted rate of $80 plus a convenience fee of $3.00. You must select the screenings you wish to include in your package and the discount will be applied automatically at checkout. Once you have purchased a pass, your tickets will be at the Will Call for each screening. Due to the number of packages purchased, we cannot provide you all your package tickets at once. Instead, please remember to pick up your tickets at Will Call for each event.
Can I reserve tickets or seats? Reserve tickets and seats are only for VIP guests.
Are there discounts? We do not discount for students, senior citizens, or groups. If you have a group, we recommend purchasing your tickets using our Weekday and/or Director's Pass to obtain a discount on your tickets. NOTE: Packages must be purchased separately from all other ticket purchases. Are you a member of the Washington Film Society? If so, at the theater present your WFS membership card to receive 2 tickets for regularly priced $11 shows at $8 each. That is $3 off each ticket! This discount does not extend to special events (non-$11 shows). Want to become a member? Go to www.dcfilmsociety.org.
Why are some shows more expensive? Our regular screenings are $11 each. Special Events are priced more due to after-screening parties and galas. For these events, we do not sell tickets separately for the screening and the parties. You must purchase the ticket to attend either or both the film and after-screening event.
What do I do if the show is sold out online? Have no fear! If the show you are looking to attend is sold out online, do not worry! We save a small number of tickets to sell at the theater on the day of the show. *Please take note of when the Box Office Opens at that specific theater on that day so you can get in line as early as possible. The tickets will be sold on a first come, first served basis. See box office opening times.
What if the show is sold out at the theater? When a show sells out at the theater, we have a rush line for tickets that are released 15 minutes prior to show time. The number of tickets released to the rush line varies from show to show, and are released on a first-come, first served basis.
Films and EventsWhat films have guests coming? Check our homepage for a running list of guests attending the festival. Fan us on Facebook and follow us on Twitter also to get up to date reminders of special events and guests.
What formats are the films? Many films are shown on 35mm. Some are shown on digital formats such as HDCam and Digibeta. Please look at the film's page for format information. If you need more details on formats of specific shows, feel free to call the Filmfest DC Hotline at 202-234-FILM (3456).
When should I arrive for my film? Buying tickets at the door? Tickets go on sale one hour prior to first show of the day at that theater. We recommend buying online to make sure you get your ticket as most shows do sell out. The box office opening times are listed by day, for each venue. Already purchased your ticket? Our Will Call and Complimentary Ticket tables also open one hour before the first show of the day. The theater opens 30 minutes before the film. If it is the first film of the evening, it may open earlier. There are no reserved seats, so do arrive as early as possible to ensure your ideal seat.
What are the special events like? Opening Night Gala is at the Historic Lincoln Theatre, there will be a gala following the film with complimentary food and beverage. There will be a live band and dance floor. We request you dress in business attire. The Closing Night after party is at Bar Louie, downstairs from the Regal Gallery Place theaters. There will be a food buffet and cash bar. All other after-screening events will include food and beverage with possible additions. Please see each film's page and our listing of special events for more detailed information.
What countries are represented? This year features films from numerous nations. Click our "Search Filmfest By" dropdown menu at the top of the page, select "country," and you will see a full list of all nations represented. Our two regional focus series are New South Korean Cinema and Nordic Lights: The Old and the New.
Are the films subtitled? All films that are not in English will have English subtitles.
Are the films appropriate for children? Except for Filmfest DC for Kids, we recommend researching films prior to allowing small children to attend as each home has different opinions in what their children are allowed to see. If you would like specific suggestions for children, please feel free to call our Filmfest DC Hotline at 202-234-FILM (3456).
VolunteerCan I still volunteer for Filmfest DC? You are more than welcome to submit an application to volunteer! Our schedule may be full, but we are always taking back-up and on-call volunteers in the case that a volunteer cannot make his/her shift. See our volunteer page for more details.
What do volunteers do? Volunteers are the face of the festival! Theater Volunteers work at the theaters doing a number of tasks:
Hospitality Volunteers assist the Hospitality Coordinator in greeting our guest filmmakers and assisting in any translation needs. See our volunteer page for more details.
Any perks for volunteering? Yes of course! We treat our volunteers with the utmost respect and thank each and every volunteer for their hard work and devotion to our festival. All volunteers receive a complimentary t-shirt to wear during their shifts and to keep afterwards. In addition, if you volunteer and work two shifts, you get a complimentary ticket to a regular screening of your choice as well as a ticket to our Closing Night Film and Afterparty!
MiscellaneousDo you have any other events throughout the year? Filmfest DC presents the Arabian Sights Film Festival each October, a small series on contemporary films from the Arab World. This October will mark its sixteenth year. Please join our mailing lists to stay abreast of events throughout the year.
How do I stay in touch? Join our mailing lists! Both for Filmfest DC and Arabian Sights. We do not share our lists with any other organizations, and promise not to overwhelm your inbox. When you join our mailing list, you will receive first-hand updates on festival dates, ticket sales, and other special events throughout the year.
When's your next festival? We don't have the dates for Arabian Sights 2011 or Filmfest DC 2012, but check back on our website and join our mailing list to receive updates when we have them.
How are Filmfest DC and the Washington, DC Film Society related? Filmfest DC is the parent organization for the Washington, DC Film Society. The Film Society offers film lovers the opportunity to see quality films and sneak previews on a year-round basis. For more information and to become a member of the Film Society, go to www.dcfilmsociety.org.
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