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FAQ

General Info

When is the Festival?

April 11 – 21, 2013

Where is it?

The Festival will take place at commercial theaters around the city.

Where can I pick up a catalog?

The Washington Post insert will come out in the paper on Friday April 5.
You can also download a copy from our home page.

Who do I call with questions?

If you want to purchase tickets over the phone, call Missiontix.com at 1-888-996-4774, available 24/7.

If you have a general festival question, call the Filmfest DC Hotline at 202-234-FILM (3456).

Do not call the theaters for Filmfest DC questions! The festival is not staffed by the theaters, but rather by our own volunteers. The staff of the venues will not know the Filmfest DC information you need. For any information on the festival, call the Filmfest DC hotline.

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Ticketing

How much are tickets?

Regular shows: $12 per person
Other Special Events are noted in the catalog and on the website.

Visit our ticket page for more information on tickets and festival passes.
* All special event tickets are all inclusive. We do not sell tickets separately for the film and the event following.
* Advance sales are subject to a small convenience fee.

When does the Box Office open?

Box Office Opens one hour before the first screening of the day.

* No advance tickets will be sold at the box office. Only tickets for films on that day for that theater will be available for purchase.

Can I buy tickets in advance?

Yes! We strongly recommend buying your tickets in advance to guarantee your seat. Most of our shows do sell out! You may purchase over the phone, online, or in person at the Goethe-Institut.

• Monday - Thursday: 10:00 AM - 5:00 PM
• Friday: 10:00 AM - 3:00 PM

Remember: ALL ADVANCE SALES ARE SUBJECT TO CONVENIENCE FEE, INCLUDING GOETHE SALES.

Advance sales are only available until the midnight before the show.

On the day of the screening, you must purchase at the theater.

Remember all advance sales are subject to a small convenience fee.

You may purchase your tickets online by clicking on our Tickets tab on the left of the screen. You may also call Missiontix.com to purchase tickets over the phone at: 1-888-996-4774 or visit www.missiontix.com.

Please note that ordering over the phone does not eliminate the need to set-up an account or place your order via the Internet. You are required to take the same steps as if you ordered them online.

* NOTE: You cannot purchase tickets at the box office for future shows. At the theater itself, you can only buy tickets for shows playing at that theater on that night. All other sales must be done in advance or on the day of the show.

Do I need to bring a confirmation of my online purchase?

We do have Will Call lists of our advanced sales at the door, but we recommend bringing a print out or confirmation email via your phone in case there is any discrepancy with your order.

Your confirmation email is not a ticket. You must pick up your ticket at the theater the night of the film.

I'm having problems buying online, what do I do?

For general inquiries, please call the Filmfest DC Hotline at 202-234-FILM (3456)
or
For technical problems and phone purchases, contact Missiontix.com via phone at 1-888-996-4774, 24/7

You can also email Missiontix.com at support@missiontix.com.

What are the Festival Packages? How do I get one?

Please check for more details.

Can I reserve tickets or seats?

Reserve tickets and seats are only for VIP guests.

Are there discounts?

We do not discount for students, senior citizens, or groups. If you have a group, we recommend purchasing your tickets using our festival packages to obtain a discount on your tickets. NOTE: Packages must be purchased in advance and separately from all other ticket purchases.

Are you a member of the Washington Film Society?
If so, at the theater present your WFS membership card to receive 2 tickets for regularly priced $12 shows at $9 each. That is $3 off each ticket! This discount does not extend to special events (non-$12 shows) and is only applicable to day-of sales. Want to become a member? Go to www.dcfilmsociety.org.

Why are some shows more expensive?

Our regular screenings are $12 each. Special Events are priced more due to after-screening parties and galas. For these events, we do not sell tickets separately for the screening and the parties. You must purchase the ticket to attend either or both the film and after-screening event.

What do I do if the show is sold out online?

Have no fear! If the show you are looking to attend is sold out online, do not worry! We save a small number of tickets to sell at the theater on the day of the show. * Please take note of when the Box Office Opens at that specific theater on that day so you can get in line as early as possible. The tickets will be sold on a first come, first served basis.

What if the show is sold out at the theater?

When a show sells out at the theater, we have a rush line for tickets that are released 15 minutes prior to show time. The number of tickets released to the rush line varies from show to show, and are released on a first-come, first served basis.

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Films and Events

What films have guests coming?

Check our homepage for a running list of guests attending the festival. Like us on Facebook and follow us on Twitter to get up to date reminders of special events and guests.

What formats are the films?

Many films are shown on digital formats such as HDCam and DCP, while some are on 35mm film. Please look at the film's page for format information. If you need more details on formats of specific shows, feel free to call the Filmfest DC Hotline at 202-234-FILM (3456).

When should I arrive for my film?

Buying tickets at the door? Tickets go on sale one hour prior to first show of the day at that theater. We recommend buying online to make sure you get your ticket as most shows do sell out.

Already purchased your ticket? Our Will Call and Complimentary Ticket tables also open one hour before the first show of the day. The theater doors open 15-30 minutes before the film. If it is the first film of the evening, it may open earlier. There are no reserved seats, so do arrive as early as possible to ensure your ideal seat.

What are the special events like?

Attire for both Opening and Closing nights is business or business casual.

All other after-screening events will include food and beverage with possible additions. Please see each film's page and our listing of special events for more detailed information.

What countries are represented?

This year features films from numerous nations. Click our "Search Filmfest By" dropdown menu at the top of the page, select country, and you will see a full list of all nations represented.

Are the films subtitled?

All films that are not in English will have English subtitles.

Are the films appropriate for children?

Except for Filmfest DC for Kids, we recommend researching films prior to allowing small children to attend. If you would like specific suggestions for children, please feel free to call our Filmfest DC Hotline.

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Volunteer

Can I still volunteer for Filmfest DC?

You are more than welcome to submit an application to volunteer! Our schedule may be full, but we are always taking back-up and on-call volunteers in the case that a volunteer cannot make his/her shift.

What do volunteers do?

Volunteers are the face of the festival!

Theater Volunteers work at the theaters doing a number of tasks:

1. Check in Will Call tickets
2. Sell new tickets for the day's events
3. Crowd Control
4. Theater ushering
5. Audience Award Ballot distribution, collection, tabulation
6. If you volunteer on a special event night, you may also assist with the event.

Any perks for volunteering?

Yes of course! We treat our volunteers with the utmost respect and thank each and every volunteer for their hard work and devotion to our festival. All volunteers receive a complimentary t-shirt to wear during their shifts and to keep afterwards. In addition, if you volunteer and work two shifts, you get a complimentary ticket to a regular screening of your choice as well as a ticket to our Closing Night Film and After-party!

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Miscellaneous

Do you have any other events throughout the year?

Filmfest DC presents the Arabian Sights Film Festival each October, a small series of contemporary films from the Arab World. October 2013 will mark its 18th year.

Please join our mailing lists to stay informed of events throughout the year.

How do I stay in touch?

Join our mailing lists! Both for Filmfest DC and Arabian Sights. We do not share our lists with any other organizations, and promise not to overwhelm your inbox. When you join our mailing list you will receive first-hand updates on festival dates, ticket sales, and other special events throughout the year.

When's your next festival?

We don't have our dates for Arabian Sights 2013 or Filmfest DC 2014, but by joining our mailing list you’ll be the first to know!

How are Filmfest DC and the Washington, DC Film Society related?

Filmfest DC is the parent organization for the Washington, DC Film Society. The Film Society offers film lovers the opportunity to see quality films and sneak previews on a year-round basis. For more information and to become a member of the Film Society, go to www.dcfilmsociety.org.

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